Duration

1 month (2022)

Role

Tools

Figma (Design, Figjam)

Researcher, Designer

Challenge: “Surely there’s an easier way?!”

It’s 2022, which means technology is continuing to peak to new levels as we move into the web3 era. But that’s both good… and bad news.

Banks are rushing to transform their customer experience, and it’s easy to trip up. We’ve been seeing fast-growing financial crimes through data trails people leave behind, causing them to lose their money.

How might we help banks to detect whether their customers are real or not to stem losses?

But before that, how might we support a capability for bank users to report incidents upon an impending emotional ordeal?

Background: “What’s the story?”

Scam City: Singapore

Michael Scott from The Office

Don’t fret! We’re still one of the safest countries in the world, but there has been a steady rise in the number of scams. Last year, 23,931 scam cases were reported, including 5,020 phishing scams - that’s a fore-fold increase from 2017!

Scammers stole close to $1 billion in 5.5 years from 2016.

Victims in Singapore lost at least $633.3 million to scams last year. Most of those were reported to have originated from overseas, describing the scammers as “syndicated, well resourced, and technologically sophisticated.”