Duration

8 months (2023)

Tools

Figma (Design, Figjam), Notion, Github, Paper

The challenge

Users needed a reliable way to track their progress through pathways and campaigns, including handling edge cases like content archiving and access limitations. The previous setup lacked clarity on what was unlocked or available at each stage.

Context

An effective progress tracker is vital for keeping users engaged and informed in their learning journey. It should clearly indicate current status, unlocked content, and future opportunities within the learn/earn ecosystem, driving motivation and continued participation.

The solution

Designed a straightforward, visual progress tracker that maps out each pathway and campaign stage. The system accommodates various edge cases — such as archived content, while ensuring that users always know what they’ve accomplished and what’s next in their learning journey.

In this case study

Discovering the research

Defining the barebones user journey

Information architecture

Prioritisation and breaking down the work

Results & outcomes

Discovering the research

The idea of progress tracking sounds simple enough, until you actually try to build one.

I started this project with a lot of “known unknowns.” What exactly were we tracking? Was it completion? Time spent? State changes? What did progress even mean in the context of Learn & Earn?

So I did what I always do at the start. I wrote it all down. Every assumption. Every question. I needed to make the mess visible before I could begin to shape it.